Privacy Policy
Last updated: 9 May 2025
1. Who We Are
CostaRicaGems.com (“we”, “our”, “us”) is an online marketing page that matches buyers and investors with real-estate opportunities in Costa Rica. This Privacy Policy explains how we collect, use, share, and secure personal information submitted through our lead-capture form or gathered via cookies and similar technologies. Having a clear Privacy Policy is required both by major data-protection laws and by Facebook Lead Ads terms.
2. Information We Collect
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Contact details you enter in the form (name, email, phone, preferred location, budget).
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Device & usage data (IP address, browser, pages viewed, referral source) collected automatically via cookies and Facebook Pixel.
3. Why We Collect It (Legal Bases)
| Purpose | Legal basis |
|---|---|
| Respond to your inquiry & match you with properties | Consent / pre-contractual steps (Law 8968 §5; GDPR Art. 6 (1)(a)(b)) |
| Send follow-up offers, newsletters or market reports | Consent (opt-in check-box in the form) |
| Measure ad performance & improve our site | Legitimate interests in marketing & analytics (you can opt-out) |
| Comply with legal obligations (e.g., consumer-protection, anti-money-laundering) | Legal obligation |
4. How We Use Cookies & Tracking
We use first-party cookies and Facebook Pixel to record page visits, attribute leads to ad campaigns, and retarget interested visitors. Cookies stay on your device for up to 180 days unless you delete them. You can refuse or clear cookies in your browser at any time.
5. Sharing Your Information
We share personal data only with:
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Licensed Costa-Rican real-estate brokers who will contact you about relevant listings;
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Meta Platforms, Inc. for ad measurement through Pixel;
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Service providers (CRM, email automation) under written data-processing agreements;
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Regulators or law-enforcement authorities if legally required.
We never sell your data for unrelated marketing.
6. Your Privacy Rights
| Jurisdiction | Key rights & how to exercise them |
|---|---|
| Costa Rica (Law 8968) | Access, rectification, and elimination; prior informed consent; complaints to PRODHAB. Email privacy@costaricagems.com. |
| European Economic Area / UK (GDPR) | Access; correction; erasure; restriction; portability; objection; automated-decision opt-out. Email privacy@costaricagems.com or write to our EU representative. |
| California (CCPA/CPRA) | Know; delete; correct; opt-out of sale/share; non-discrimination. Use our “Do Not Sell/Share My Info” link |
We will verify your identity before acting on any request and respond within the time frames set by applicable law.
7. International Transfers
Because we are based in Costa Rica but use providers in the United States and the EU, your data may be processed outside your home country. Whenever we transfer data internationally, we rely on legally recognised safeguards, such as Standard Contractual Clauses.
8. Data Retention
Lead-form submissions are kept for 24 months or until you withdraw consent, whichever comes first. Cookie data is retained for the lifespan stated in section 4. We will delete or anonymise data when it is no longer needed.
9. Security Measures
We apply encryption in transit (HTTPS), firewall-protected servers, role-based access, and periodic security audits. While no system is 100 % secure, these measures meet the “reasonable safeguards” standard under Law 8968 and comparable frameworks.
10. Links to Facebook and Other Sites
Our Facebook Lead Ads display this policy’s URL, as required by Meta. If you click an external link (e.g., a broker’s site), their own privacy terms apply.
11. Changes to This Policy
We may update this notice to reflect changes in our practices or the law. Material changes will be announced on the landing page and, if appropriate, by email. The “Last updated” date at the top will change accordingly.
12. Contact Us
Data-Protection Officer (Interim)
CostaRicaGems.com
San José, Costa Rica
✉ info@costaricagems.com